Added OTRS
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@ -264,7 +264,7 @@ Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-v
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*Relational DBMS.*
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* [Firebird](http://www.firebirdsql.org/) - True universal open source database.
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* [Galera](http://galeracluster.com/) - Galera Cluster for MySQL is an easy-to-use high-availability solution with high system up-time, no data loss, and scalability for future growth
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* [Galera](http://galeracluster.com/) - Galera Cluster for MySQL is an easy-to-use high-availability solution with high system up-time, no data loss, and scalability for future growth.
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* [MariaDB](https://mariadb.org/) - Community-developed fork of the MySQL.
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* [MySQL](http://dev.mysql.com/) - Most popular RDBMS server.
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* [Percona Server](http://www.percona.com/software) - Enhanced, drop-in MySQL replacement.
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@ -309,6 +309,7 @@ Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-v
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* [Flyspray](http://flyspray.org) - Web-based bug tracking system written in PHP.
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* [MantisBT](http://www.mantisbt.org/) - Another web-based bug tracking system.
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* [osTicket](http://osticket.com/) - Open source support ticket system.
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* [Otrs](http://www.otrs.com/) - A free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.
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* [Request Tracker](http://www.bestpractical.com/rt/) - Ticket-tracking system written in Perl.
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* [TheBugGenie](http://www.thebuggenie.com) - Open source ticket system with extremely complete users rights granularity.
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