Repos-que-me-gustan/awesome-sysadmin
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shortened descriptions in Ticketing systems

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phre4k 2015-04-05 14:05:12 +02:00
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@ -477,13 +477,13 @@ Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-v
*Web-based ticketing system.* *Web-based ticketing system.*
* [Bugzilla](http://www.bugzilla.org/) - General-purpose bugtracker and testing tool originally developed and used by the Mozilla project. * [Bugzilla](http://www.bugzilla.org/) - General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
* [Cerb](http://www.cerberusweb.com/) - A group-based e-mail management project built with a commercial open source license. * [Cerb](http://www.cerberusweb.com/) - Group-based e-mail management project.
* [Flyspray](http://flyspray.org) - Web-based bug tracking system written in PHP. * [Flyspray](http://flyspray.org) - Web-based bug tracking system written in PHP.
* [MantisBT](http://www.mantisbt.org/) - Another web-based bug tracking system. * [MantisBT](http://www.mantisbt.org/) - Web-based bug tracking system.
* [osTicket](http://osticket.com/) - Open source support ticket system. * [osTicket](http://osticket.com/) - Simple support ticket system.
* [Otrs](http://www.otrs.com/) - A free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. * [OTRS](http://www.otrs.com/) - Trouble ticket system for assigning tickets to incoming queries and tracking further communications.
* [Request Tracker](http://www.bestpractical.com/rt/) - Ticket-tracking system written in Perl. * [Request Tracker](http://www.bestpractical.com/rt/) - Ticket-tracking system written in Perl.
* [TheBugGenie](http://www.thebuggenie.com) - Open source ticket system with extremely complete users rights granularity. * [TheBugGenie](http://www.thebuggenie.com) - Ticket system with extensive user rights system.
## Troubleshooting ## Troubleshooting
*Troubleshooting Tools.* *Troubleshooting Tools.*